Frequently Asked Questions
Everything you need to know about the ultimate tool watch experience.
What makes Fortis watches 'Tool Watches'?
Fortis watches are engineered for extreme environments, featuring robust materials like recycled stainless steel and titanium, high water resistance, and precision movements tested for space and aviation missions.
Do you offer international shipping?
Yes, we ship our timepieces worldwide via secure, insured courier services. Delivery times vary by region, but most international orders arrive within 5-7 business days.
What is your return policy?
We offer a 14-day return period for all unworn watches in their original packaging. Please ensure the protective films are intact to qualify for a full refund.
What kind of warranty comes with a Fortis watch?
Every Fortis watch comes with a 2-year international warranty covering manufacturing defects. You can extend this by registering your timepiece in our official owner registry.
How should I maintain my mechanical watch?
To ensure longevity, we recommend a professional service every 4-6 years. For daily care, rinse your watch with fresh water after exposure to salt water and avoid placing it near strong magnetic fields.
Are your watches sustainable?
Sustainability is a core pillar of our 'Redefined' philosophy. We use recycled materials where possible and focus on creating long-lasting products that reduce the need for replacement.