Returns & Exchanges
We stand behind the precision and quality of our tool watches, offering a 30-day return window for items in their original, unworn condition. Your satisfaction is our benchmark, ensuring your Fortis timepiece meets every expectation of durability and design.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the timepiece you wish to return or exchange.
Prepare the Package
Carefully place the watch in its original Fortis presentation box, including all manuals, warranty cards, and protective films.
Affix Shipping Label
Print the prepaid insured shipping label provided via email and securely attach it to the outside of your shipping carton.
Inspection and Refund
Once our master watchmakers verify the condition of the return, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing